Privacy policy

RIDEZAR ("we", "our", or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your personal data when you visit our website, place an order, or contact us.

This Privacy Policy complies with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable UK privacy laws.

1. Who We Are

RIDEZAR

Address:
7 Storey's Gate
London SW1P 3AT
United Kingdom

Email: info@ridezar.com

Phone: +44 020-3026 6103

2. Information We Collect

We may collect the following personal information:

Information You Provide

Full name
Billing address
Shipping address
Email address
Telephone number
Payment details (processed securely by our payment providers)
Order history
Customer service enquiries

Information Collected Automatically

When you browse our website, we may automatically collect:

IP address
Browser type
Device information
Operating system
Website usage data
Cookies and similar technologies

3. How We Use Your Information

We use your personal information to:

Process and fulfil your orders
Process payments securely
Arrange shipping and delivery
Provide customer support
Send order confirmations and delivery updates
Improve our website and services
Detect and prevent fraud
Comply with legal obligations
Send promotional communications where you have consented or where permitted by law

4. Legal Basis for Processing

Under UK GDPR, we process your personal data on one or more of the following legal bases:

Performance of a contract
Compliance with legal obligations
Legitimate business interests
Your consent (where required)

5. Payment Information

Payments are processed securely through trusted third-party payment providers.

RIDEZAR does not store your complete debit or credit card details on our servers.

6. Sharing Your Information

We may share your information only where necessary with trusted third parties, including:

Payment processors
Delivery and courier services
Website hosting providers
IT and security service providers
Professional advisers
Government authorities where required by law

We do not sell, rent, or trade your personal information.

7. International Data Transfers

Some of our trusted service providers may process personal data outside the United Kingdom.

Where this occurs, appropriate safeguards are implemented to ensure your personal data remains protected in accordance with UK GDPR.

8. Data Security

We maintain appropriate technical and organisational measures designed to protect your personal information against:

Unauthorised access
Loss
Misuse
Disclosure
Alteration
Destruction

Although we take reasonable precautions, no method of internet transmission or electronic storage is completely secure.

9. Data Retention

We retain personal information only for as long as necessary to:

Complete your orders
Provide customer support
Meet legal, tax, and accounting obligations
Resolve disputes
Enforce our agreements

When personal data is no longer required, it is securely deleted or anonymised.

10. Cookies

Our website uses cookies and similar technologies to:

Operate the website efficiently
Remember your preferences
Improve website performance
Analyse website traffic
Enhance your shopping experience

You may manage or disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.

11. Your Rights

Under UK data protection law, you have the right to:

Access your personal information
Correct inaccurate or incomplete data
Request deletion of your personal data
Restrict processing
Object to certain processing activities
Request data portability where applicable
Withdraw consent where processing is based on consent
Lodge a complaint with the Information Commissioner's Office (ICO)

12. Marketing Communications

If you subscribe to our marketing communications, you may unsubscribe at any time by:

Clicking the unsubscribe link included in our emails; or
Contacting our customer support team directly.

13. Children's Privacy

Our website is not intended for individuals under the age of 16.

We do not knowingly collect personal information from children.

14. Third-Party Websites

Our website may contain links to external websites.

We are not responsible for the content, security, or privacy practices of third-party websites. We encourage you to review their privacy policies before providing any personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices or legal obligations.

Any updates will be published on this page with a revised "Last Updated" date.

16. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us.