Shipping policy

Thank you for shopping with RIDEZAR. This Shipping Policy explains how we process, dispatch, and deliver orders within the United Kingdom.

1. Order Processing

All orders are processed within 1–2 business days after payment has been successfully received.

Orders are processed Monday through Friday, excluding UK public holidays.

Orders placed after business hours, on weekends, or public holidays will be processed on the next business day.

2. Delivery Time

Estimated delivery time:

3–4 business days

Delivery estimates begin once your order has been dispatched, not when your order is placed.

While we strive to meet these delivery times, delays may occasionally occur due to circumstances beyond our control.

3. Shipping Confirmation

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information, where available.

You can also monitor your shipment using our Track Your Order page.

4. Shipping Destinations

We currently ship throughout the United Kingdom.

If international shipping becomes available in the future, eligible destinations will be displayed during checkout.

5. Shipping Charges

Any applicable shipping charges will be clearly displayed during checkout before payment is completed.

From time to time, RIDEZAR may offer free shipping promotions, which will be clearly indicated on our website.

6. Delivery Delays

Delivery estimates are provided in good faith but are not guaranteed.

Delays may occur due to circumstances beyond our reasonable control, including:

  • Severe weather conditions
  • Courier service disruptions
  • Public holidays
  • High seasonal demand
  • Customs or government restrictions (where applicable)
  • Other unforeseen events

We appreciate your patience should any delays occur.

7. Incorrect Shipping Information

Please ensure your delivery address is complete and accurate before placing your order.

RIDEZAR is not responsible for delays or additional costs resulting from incorrect or incomplete shipping information provided by the customer.

If you notice an error after placing your order, please contact us immediately. We will do our best to update the address before dispatch, although changes cannot be guaranteed once an order has entered processing.

8. Lost or Missing Parcels

If your order has not arrived within the expected delivery timeframe, please contact our customer support team.

We will work with the shipping carrier to investigate the shipment and help resolve the issue as quickly as possible.

9. Damaged Deliveries

If your order arrives damaged:

  • Inspect the package upon delivery.
  • Take photographs of the damaged packaging and products.
  • Contact us within 48 hours of receiving your order.

Where appropriate, we will arrange a replacement or issue a refund in accordance with our Return & Refund Policy.

10. Multiple Shipments

Orders containing multiple items may occasionally be shipped in separate packages to ensure the quickest possible delivery.

If this happens, separate tracking information will be provided where available.

11. Failed Delivery Attempts

If delivery cannot be completed because no one is available to receive the parcel or the delivery address is incorrect, the courier may:

  • Leave the parcel in a safe place where appropriate.
  • Attempt redelivery.
  • Deliver the parcel to a local collection point.
  • Return the parcel to us.

Additional shipping charges may apply if a parcel is returned due to an incorrect address or repeated failed delivery attempts.

12. Contact Us

If you have any questions regarding shipping or your order, please contact us.

RIDEZAR

Email: info@ridezar.com

Phone: +44 020-3026 6103

Address:
7 Storey's Gate
London SW1P 3AT
United Kingdom