Shipping policy

 

We offer free shipping to UK and Mainline UK addresses on all orders over £100. 

All electric scooter orders are dispatched using a trackable service. 

For UK standard deliveries, please allow 2 working days* from the date of dispatch to receive your order. Please contact us if you have not received your order after 7 working days.

For UK express deliveries, please allow 1 working day* from the date of dispatch to receive your order. Please also note that when using Payment services such as Laybuy and Klarna, it can sometimes take up to 1 hour for payment processing times.

We use Parcelforce, FedEx and DHL for UK deliveries.

For Standard delivery, which includes our free delivery, our aim is to prepare your order and dispatch it within the same day for orders placed before 2.00 pm, if not within 1 working day (Monday to Friday excluding bank holidays). This means that you receive your order within 3 working days from the date it was dispatched. 

All standard orders are dispatched using our preferred courier. Orders dispatched via Ridezar are tracked and will require a signature on delivery. The courier, where applicable, will contact you via text once your order is dispatched to provide a link to track your order.

For next day deliveries (the UK only), orders received before 2.00 pm (Monday - Friday) will be processed and dispatched on a priority basis to ensure it reaches you within 1 working day*. Please make sure you are at the delivery address within 1 working day* to accept the order as a signature will be required.

Our shipping department is open Monday to Friday (excluding bank holidays), meaning an express order placed after 2.00 pm on a Thursday but before 2.00 pm on a Friday, will be scheduled for delivery the following Monday (excluding bank holidays).

We aim for you to receive your order within 1 working day (Monday - Friday). The courier will contact you by text to help you track your order once it has been dispatched. 

We will use all reasonable endeavors to ensure these times are met, but cannot be held responsible for dispatched parcels delayed by third parties, for example, due to poor weather conditions.

If you do not receive your order within 10 working days from the date of dispatch, please contact our Customer Services on Whatsapp or email us at info@ridezar.com. We ask that you contact us as soon as possible and within 30 days of placing your order. If you contact us outside of this time frame, we are unable to track your order or provide any reimbursement.

1. We will replace lost or damaged orders free of charge.
2. If your order is returned to us due to several failed delivery attempts, non-collection, or an insufficient/incorrect address, we cannot refund any shipping costs.
3. Highlands and Islands orders may be subject to additional shipping charges. 
4. We are not currently able to ship orders to PO Box addresses

If you are not home during delivery, our courier may leave you an "attempted delivery" card. They will try to deliver to your immediate neighbour. If they are unable to deliver to your neighbour, they will attempt a second delivery the next working day. If unsuccessful the courier will return your parcel to your local depot where it will remain for 12 days. During this time you can arrange delivery or collection. 

*Working days are Monday - Friday only. Working days will also exclude public holidays.