Refund policy

At RIDEZAR, we want you to shop with confidence. If you are not completely satisfied with your purchase, we're here to help. This Return & Refund Policy complies with applicable UK consumer protection laws, including the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015.

1. 30-Day Return Policy

You may return most items within 30 days of receiving your order for a full refund.

To be eligible for a return, the item must:

Be unused and in its original condition.
Include all original packaging, accessories, manuals, and tags.
Not show signs of wear, installation, damage, or misuse.

Proof of purchase or your order number is required.

2. Free Return Shipping

We provide free return shipping for all eligible returns.

Once your return request has been approved, we will provide return instructions and, where applicable, a prepaid return shipping label.

3. No Restocking Fees

We do not charge any restocking fees.

Eligible returned items will receive a full refund for the purchase price.

4. Refund Process

After your returned item has been received and inspected, we will notify you of the outcome.

If your return is approved:

Your refund will be issued to your original payment method.
Refunds are typically processed within 5–10 business days, depending on your payment provider.

Original shipping charges (if any) may only be refunded where required by UK consumer law or where the return is due to our error.

5. Damaged, Faulty or Incorrect Items

If your order arrives:

Damaged
Faulty
Incorrect
With missing parts

please contact us within 48 hours of delivery.

Where appropriate, we will arrange:

A replacement
A repair
A full refund

including return shipping costs where applicable.

To help us resolve your request quickly, please provide photographs of the item and its packaging.

6. Non-Returnable Items

For hygiene, safety, or legal reasons, certain items cannot be returned once opened or used, including where applicable:

Personal care products
Gift cards
Downloadable digital products
Custom-made or personalised items
Products damaged through misuse or normal wear

These exclusions do not affect your statutory rights if an item is faulty, damaged, or not as described.

7. Order Cancellation

Orders may be cancelled for a full refund before they have been dispatched.

If your order has already shipped, you may return it under our 30-day return policy after delivery.

8. Your UK Consumer Rights

Nothing in this policy limits or excludes your statutory rights under UK consumer protection legislation.

If goods are faulty, not as described, or unfit for purpose, you may be entitled to a repair, replacement, price reduction, or refund under the Consumer Rights Act 2015.

9. How to Start a Return

To request a return, please contact us with:

Your order number
Your full name
The reason for your return

RIDEZAR

Email: info@ridezar.com

Phone: +44 020-3026 6103

Address:
7 Storey's Gate
London SW1P 3AT
United Kingdom

10. Contact Us

If you have any questions regarding returns or refunds, our customer support team is here to help.